1. Introduction
This Privacy Policy (the “Privacy Policy”) provides explanations on your personal data processing when you use our website (https://web3.bitget.com/) or any website made available to you by us (the “Platform”) and the services (the “Services”) available on the Platform or our mobile app (“App”), or by such other means as Bitget Wallet of its affiliate may prescribe from time to time. Any website, application, or service you access after this point will be subject to its own terms of service and privacy policy (if any).
BGW Technology Limited (“Bitget Wallet”, “we”, “us”, “our”) is the data controller of your personal data processed for the purposes indicated in this Privacy Policy. All personal data that Bitget Wallet collects, uses, or shares about its users (“you” or “users”) is handled in line with applicable laws and applying strictest security requirements.
For any inquiries or concerns regarding this Privacy Policy or our handling of your personal data, or if you would like to exercise your rights, please contact us at support.web3@bitget.com.
If you share personal information about others with us, please ensure that they are informed about this Privacy Policy before you disclose their details to us.
We encourage you to review this Privacy Policy alongside any other notices or policies we may issue when collecting or processing your personal data, so you understand how and why your information is used. This Privacy Policy is intended to complement, not replace, other applicable notices and policies. However, in the event of any inconsistency, the terms of this Privacy Policy will take precedence.
Our Platform, Services and App are not intended for minors under the age of 18 years, and we do not knowingly collect data relating to minors.
Third Party Platforms
Our Platform and App may contain links to, or allow interaction with, third-party websites, plugins (“Third Party sites”), and decentralized applications (“DApps”) (collectively, “Third-Party Platforms”). We do not control Third-Party Platforms and are not responsible for their privacy practices, policies, or any losses you may incur as a result of your interactions with them. When you access a Third-Party Platform through Bitget Wallet or our Services, your personal information is subject to that third party’s privacy policy and terms—not this Privacy Policy. We cannot guarantee that Third-Party Platform will implement adequate personal information protection measures, so you should review their privacy policies carefully and protect your information accordingly. While we take reasonable steps to safeguard your information, we cannot ensure the security of data transmitted over wireless networks or shared with Third-Party Platforms when you choose to interact with them.
By contacting us online or by using this Platform, App and the Services you confirm you have read, understood and accepted this Privacy Policy.
2. Data processing principles
While processing your personal data we ensure it is:
3. Data processing lawfulness
Your personal data will be lawfully processed by Bitget Wallet if:
4. How We Collect Your Personal Data
We use different methods to collect information about you.
5. Categories of personal data collected
“Personal data” refers to any information connected to an identified or identifiable living person.
This also includes various pieces of information that, when combined, could allow for the identification of an individual.
Depending on your interaction with our Services, Platform, or App, we may collect, use, store, and share various categories of personal data, including but not limited to:
| Category | Data |
|---|---|
| General data | first name, middle name, last name, gender |
| Contact data: | telephone number, email address, residential address, shipping address, zip code, country of residence |
| Government identification data: | ID number, a copy of an identification document (such as a passport, ID card, driver’s license, or residence permit), and the information contained therein |
| Electronic identification data | biometric information, such as a visual image of your face and a liveness check video |
| Wallet information | Wallet private key and public wallet address (stored locally on your device and managed solely by you). |
| Transaction information | counterparties, amounts, fees, type of assets, timestamps, transaction identifiers, transaction history |
| Blockchain data | wallet address, transaction hash, block number, timestamp, smart contract interaction data, transferred assets and amount, network information |
| Communication data | email, chat, timestamp, screenshots |
| Social account data | social sign up/ log in type, social account ID, social account avatar. |
| Usage data | device download time, install time, interaction type, timestamp |
| Behavioral data | pages you visit, session timestamps, browsing patterns, services you use, login frequency, features you use most often, your engagement trends over time, reactions to marketing campaigns |
| Technical data | internet connectivity data, internet service provider’s data, internet protocol (IP) address, operator and carrier data, login data, browser type and version, device type, category and model, time zone setting and location data, language data, application version and SDK version, browser plug-in types and versions, operating system and platform, technical diagnostics data |
| Other personal data that may be requested or collected by Bitget Wallet or provided by the user themselves or any third party. | |
| When sensitive data (special categories of data) is processed to achieve a specific purpose (for example, processing biometric data to ensure compliance with AML/KYC requirements), such data is processed on an explicit legal basis, such as public interest. | |
6. Purposes and Legal Bases for Personal Data Processing
Please be aware that we collect your personal information strictly for the purposes outlined below and do not process your personal data for any other purposes that are incompatible with these. Providing your personal data is essential for the purposes described. Failure to provide this information may restrict your ability to use our Platform, Services or App.
| Purpose | Legal Basis |
|---|---|
| Provision of Services | Contract |
| Compliance with AML/KYC requirements | Legal obligation Public Interest |
| Legal, regulatory and corporate governance compliance | Legal obligation |
| Linking a Social Wallet account | Contract Legitimate interest |
| Security and fraud prevention | Legitimate interest |
| Customer support | Contract Legitimate interest |
| Direct marketing | Legitimate interest |
| Allowing users to participate in prize draws or competitions | Legitimate interest Consent, if required |
| Execution of internal audit, data analysis and research to improve our Platform, App and Services | Legitimate interest |
| Use of data analytics to improve our Platform, Services and App | Legitimate interest Consent, if required |
| To provide recommendations and offers | Legitimate interest Consent, if required |
| Enhancement of user relationships, experience and engagement | Legitimate interest Consent, if required |
7. Data Recipients
For the provision of the Services, we may share your personal data with the below indicated categories of data recipients which include our partners, third-party service providers, and other associated organizations, in order to perform tasks and provide the Platform, Services and App functionality to you on our behalf:
8. International Data Transfers
Whenever your personal data is transferred internationally, we ensure that such processing complies with applicable laws. We will only transfer your personal data to countries or international organizations that provide an adequate level of data protection as recognized by relevant authorities. Where no adequacy decision has been adopted, we will put in place appropriate safeguards—such as standard contractual clauses or binding corporate rules—to ensure the continued security of your personal data.
In exceptional cases where these mechanisms are not available, we may rely on other legal grounds permitted by law, such as when the transfer is necessary for the performance of a contract with you, required by law, carried out with your explicit consent, or necessary for the establishment, exercise, or defense of legal claims.
You may contact us at any time to obtain further information or a copy of the safeguards we use for international data transfers.
9. Data Security
We are committed to safeguarding your personal data and employ a range of legal, organizational, technical, and physical controls to ensure its confidentiality, integrity, and availability. In line with applicable data protection requirements, we have adopted measures to protect personal data against unauthorized or unlawful processing, for instance:
Although we utilize industry-standard technologies and maintain strong cybersecurity strategies to guard against attacks and other risks, no system of online data transmission or electronic storage is completely risk-free. We therefore advise you to exercise care when using our services or sharing information through email or other digital channels.
If you use our self-custodial wallet, please note that your wallet information, password, private key and mnemonics are stored locally on your device and are accessible only to you. It is essential to keep this information confidential and not to share it with anyone. Bitget Wallet does not provide services to retrieve any of this information.
Should a personal data breach occur on the Bitget Wallet side, we will act promptly to address the situation and, when required by law, will notify both the relevant Data Protection Authority and the individuals affected as soon as possible.
10. How you can manage your information security on Bitget Wallet
We provide you with the “Fingerprint/Face Unlock” option in the “Security and Privacy” portion of Bitget Wallet, allowing you to manage your digital tokens conveniently and more securely.
Please note that in the “Security” section of Bitget Wallet, you can freely conduct the following operations:
(b) You can choose to disable the “Unlock required” option, meaning, that password and biometrics won’t be required each time the Bitget Wallet is launched;
(c) You can choose to disable the biometric data option (fingerprint and face) for authentication during transactions.
If any relevant security-related information arises, we will notify you via the “Notifications” section of Bitget Wallet for your awareness and reference.
Kindly note that certain services provided by Bitget Wallet operate on blockchain technology, where no personally identifiable information (PII) is recorded. However, your actual transaction records are maintained on the blockchain, which is public and transparent — neither Bitget Wallet nor you have control over these records. Once data is recorded on the blockchain, it cannot be altered or deleted.
11. Automated Individual Decision Making
An automated decision is one made entirely by software—without direct human involvement—which may have legal or other important effects on you.
We may rely on automated decisions to confirm your identity and to detect and prevent fraud, helping maintain the security of our platform. These technologies assess various types of information, such as identification documents, photos, device and transaction details, and behavioral indicators, to verify your identity and evaluate for possible risks. By applying automated risk assessments and pattern recognition, the system can detect irregularities or potential indicators of fraudulent activity. Based on these results, automated systems may determine your eligibility to access or continue using certain services. If you are subject to such a decision, you have the right to request that a person reviews it, to express your point of view and to contest the decision.
12. Direct Marketing
Bitget Wallet may process your personal data to provide you with general and/or personalized updates about our services, request your feedback, or invite you to participate in related surveys based on legitimate interest, once you have created a wallet on our Platform or App. We may also use your language preferences, location, and wallet balance to determine which products, services, and offers may be most relevant to you when delivering customized direct marketing materials or seeking your opinions about specific services.
You can change your direct marketing notification settings at any time in the settings of your Bitget wallet, and this will not affect the provision of services to you.
13. Cookies
Browser cookies are small text files containing data that are stored on your device. These files, along with similar technologies collectively referred to as cookies, allow websites and applications to retain information or access stored information to activate specific functionalities and differentiate between users. These tools are employed by most online service providers to enable efficient navigation, secure data, understand usage, store preferences, and enhance overall user experience.
We use cookie technology on our applications to store and track information such as the number and frequency of users, distribution of users, and online preferences of users. Cookies do not capture information that can identify you, but the information they collect can help us analyze the usage of the app to improve your experience. You can turn off cookies in your browser settings. However, this may affect the functionality of the app. For more information, please check our Cookie Policy.
14. Data Retention
When processing personal data we strictly obey to the principle for retaining personal data for no longer than is necessary for the purpose for which it was collected.
We typically consider the following factors when deciding how long to retain your personal data:
Legal obligation: for example, if AML/CTF laws are applicable to the data processing operation, we will retain personal data for the periods indicated in the applicable law.
Litigation and defense: for the exercise, defense or execution of legal claims we may rely on the applicable statutory limitation period in the relevant jurisdiction.
Legitimate business needs: such as preventing abuse of promotions, maintaining service integrity, or ensuring accurate record-keeping. Such retention periods are strictly limited to what is necessary and proportionate.
Complaints handling: where personal data may be required to investigate or resolve a complaint, we retain it for the period necessary to address the matter and to comply with related obligations.
Consent: personal data processed on the basis of your consent is retained only for as long as the consent remains valid and the data is required for the purposes for which it was collected.
Once the applicable retention period expires, or where personal data is no longer necessary for the purpose for which it was collected, we will securely delete the data or irreversibly anonymize it. Irreversibly anonymized data may be retained indefinitely and used for statistical, analytical, or service improvement purposes.
15. Your Privacy Rights:
You have certain legal rights in relation to the processing of your personal data, subject to the applicable limits. The rights that apply to you may vary depending on the legal basis on which we process your information:
Bitget Wallet aim to respond to legitimate requests without undue delay and in any event within one (1) month of receipt of the request. Where necessary to verify the requester’s identity to prevent unauthorised disclosure of personal data this period begins once such verification is completed. This period may be extended by up to two (2) additional months, depending on the complexity and number of requests. In such cases, the user will be informed of the extension and the reasons for the delay.
If Bitget Wallet cannot verify the requester’s identity, it may be unable to act on the request.
16. Final Provisions
By using our Platform, App, or Services, you acknowledge and accept this Privacy Policy, which may be updated from time to time. This Privacy Policy, along with all relevant laws and regulations, applies to Bitget Wallet, its Platform, Services, and our own DApps where this policy is posted, linked, or referenced. We reserve the right to modify this Privacy Policy at any time, with updates taking effect upon publication. Please review this Privacy Policy regularly. Your continued use of the Platform, App, or Services constitutes acceptance of any changes. We will not share your personal information with third parties other than those specified, unless we have a valid legal basis. In the event of any differences between translations of this Privacy Policy, the English version will prevail.