Frequently Asked Questions about Bitget WalletSwap

How to cancel a pending transaction?

Order cancellation is currently unavailable so transactions cannot be canceled once executed. If the user wants to swap the original token, he will need to pay a transaction fee twice. For example, user A buys 100 CAKEs with 1 BNB. If the user wants his 1 BNB back, he will have to use Swap again to trade. Future products may add the function of “cancel unlisted transactions”. Stay tuned for the updated news of the APP version.

If the swap fails, and my token is insufficient. What should I do?

When the user’s wallet token balance is insufficient, this prompt will appear. It is recommended to check your balance and confirm whether the wallet is switched correctly, and then deposit before trading.

Why is the token price displayed inconsistent with the exchange price of Swap?

It is normal that the token price in the wallet is inconsistent with the swap price. The price displayed by Swap shall prevail for a transaction.

Why is there a discrepancy between the estimated and the actual gas fees incurred?

The estimated gas fee is based on the gas fee of the mainnet tokens, but if the user actually trades with a non-mainnet token, the smart contracts in the two transactions are not the same and thus lead to different gas fees.

For example, on the ETH mainnet, the transaction fee for ETH is lower than that of other tokens issued on the ETH public chain. Please refer to the real-time gas fee on the order page when trading.