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What are common reasons for a failed transaction?
1. Gas fee is insufficient or set too low, so validators don't process it.
2. Insufficient wallet balance.
3. Network congestion, causing long processing delays.
1. Gas fee is insufficient or set too low, so validators don't process it.
2. Insufficient wallet balance.
3. Network congestion, causing long processing delays.
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What should I do when a transaction fails?
Insufficient gas: Top up native tokens, increase the gas fee, or use Bitget Wallet's GetGas service.
Insufficient balance: Add funds and resend.
Network congestion: Increase the gas fee for higher priority, or wait and try again.
For more issues, contact customer support and provide the transaction hash (viewable on a block explorer).
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Tokens not refunded after a failed transaction?
During congestion, refunds may be delayed. Please wait. If not received after 15 minutes, contact support with the transaction hash.
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Why is the refund sometimes not in the token I paid when a cross-chain swap fails?
Cross-chain swaps use multiple networks and intermediary assets. If the swap fails, the refund may be in the intermediary asset because funds were already converted. See order details and check your wallet balance.
Example: Swapping CAKE on BNB Chain to TRUMP on Solana may go CAKE → USDT (BNB Chain) → USDT (Solana) → TRUMP. If it fails at any step, you'll be refunded the asset at that step.
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What is slippage and how does it affect on-chain trades?
Slippage is the difference between the executed price and the expected price at order placement, caused by volatility or low liquidity. It affects what you pay and receive.
Higher slippage can help a trade fill faster, but too high may cause losses. You can use Bitget Wallet's recommended smart slippage. We'll also auto-reject trades that exceed your slippage setting to avoid unnecessary loss.