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Checking your refunds
10 business days: refunds. If longer, please contact Customer Support.
30–45 business days: special cases. We will support you throughout the entire process.
No refund fees apply. Refunds are settled at the real-time exchange rate and may involve minor FX differences.
10 business days: refunds. If longer, please contact Customer Support.
30–45 business days: special cases. We will support you throughout the entire process.
No refund fees apply. Refunds are settled at the real-time exchange rate and may involve minor FX differences.
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Cash withdrawals or POS purchases
Currently, this card does not support POS purchases, ATM withdrawals, or over-the-counter cash withdrawals.
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What if there are wrong duplicate charges on my card?
Please send the relevant order details or screenshots to our Customer Support. We will investigate these charges and get back to you within 1–3 days to process the refund.