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Checking your refunds
Refunds are typically processed within 7 business days. If delayed, contact Customer Support. In special cases, processing may take 30–45 business days. We'll assist you throughout the process. No refund fees apply. Refunds are settled at the real-time exchange rate and may involve minor FX differences.
Refunds are typically processed within 7 business days. If delayed, contact Customer Support. In special cases, processing may take 30–45 business days. We'll assist you throughout the process. No refund fees apply. Refunds are settled at the real-time exchange rate and may involve minor FX differences.
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Withdrawals or POS purchases
Our physical card supports POS purchases, ATM withdrawals, or over-the-counter cash withdrawals. Go to "Card" > "Physical card" > "Apply now".
<b>Funds topped up to the card cannot be withdrawn to your wallet.</b>
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What if there are wrong duplicate charges on my card?
Please send the relevant order details or screenshots to our Customer Support. On "Home", tap your avatar, then tap the "Support" icon in the top-right corner.